ELMHURST, IL -- NSM Music Inc. has announced the promotion of Tom Kopf to service manager. Kopf joined the company in 2006 as a technician.
In his new post, he will be responsible for overseeing NSM's service operations, which provide 24-hour customer support, troubleshooting and repair of NSM jukeboxes and all of their electronic components.
NSM operations vice-president Tony Lantz, himself a former technician for the company, praised Kopf for his "great combination of in-depth technical experience and training" and "natural knack for customer service."
Kopf brings 20 years of diverse technical services experience to his new post.
Lantz also reminded operators that NSM maintains an extensive parts department. The company encourages operators to contact their distributors directly for parts for the company's jukeboxes. However, if they do not have the needed parts in stock, NSM can offer solutions, he said.
"NSM jukebox operators across the country may not know that they can order the parts they need directly from us", said Lantz. "We have the inventory and expertise onsite to replace parts on NSM jukeboxes going back as far as the CD Fire, the company's first CD jukebox from 1989, up through the company's most recent digital downloading jukeboxes."
NSM carries its most-requested parts in its shop, and usually can ship them to locations within a few days. Parts not in stock can be ordered and shipped usually within a week. The company designs and manufactures many of the electronic components for its jukeboxes in house, including CD changers, amplifiers, power supplies and audio processor boards, and so can replace or service them quickly.
Information about NSM's service and parts supply capabilities may be had by calling (630) 279-2244 or emailing either Tom Kopf at firstname.lastname@example.org or Tony Lantz at email@example.com.
Founded in Germany in 1951, NSM Music Group Ltd., based in the United Kingdom, manufactures and sells jukeboxes worldwide. Its digital jukebox products distribute music content to operators in the UK through its own music server. NSM has distributors in Ireland, Denmark, Spain, Switzerland, Austria, Malta, Greece, Dubai, South Africa, Australia, and New Zealand.