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The Dangers Of Binary Thinking In A Complex World
Issue: Vol. 54, No. 3, March 2014
I was out with a group of small business owners recently who were bemoaning the difficulty of doing business in New York City. Taxes, regulations and cutthroat competition are the major complaints. Of course, if you want access to a marketplace of eight million potential customers, those sound like petty obstacles | Hank Schlesinger
Author: Hank Schlesinger

Hiring Veterans Is Worth The Effort
Issue: Vol. 54, No. 2, February 2014
The government doesn't make it easy to hire former service personnel, but their experience in teamwork and problem-solving should move their job applications to the top of the stack | Hank Schlesinger
Author: Hank Schlesinger

Trust Is Paramount In The Relationships Business
Issue: Vol. 54, No. 2, February 2014
The amusement and music industry no longer is the only source for exciting entertainment equipment, but we are the experts in placing and running it | Nick Montano
Author: Nick Montano

Looking Back To Move Ahead In 2014
Issue: Vol. 54, No. 1, January 2014
Those who do not learn from history are condemned to repeat it | Hank Schlesinger
Author: Hank Schlesinger

Are Amusement Operators Ignoring The Potential Of Innovative Payment Strategies?
Issue: Vol. 53, No. 12, December 2013
Perhaps it is time to rethink the pricing strategies of street operations and family entertainment centers. Not much has changed since the first penny arcades opened at the turn of the 20th century... by Hank Schlesinger
Author: Hank Schlesinger

Building A Bulk Vending Brand
Issue: Vol. 53, No. 10, October 2013
Should operators consider branding their companies? Before dismissing the idea, you should realize the very nature of branding has changed over the past few years... by Hank Schlesinger
Author: Hank Schlesinger

Is Anyone Listening To The Feedback?
Issue: Vol. 53, No. 10, October 2013
Not long ago, a bulk vending operator told me that nearly everything he needs to know about his business is a product of software: Numbers go in and numbers come out. That's just wrong... by Hank Schlesinger
Author: Hank Schlesinger

The Power Of 'Mom And Pop' Management
Issue: Vol. 53, No. 9, September 2013
Small businesses looking to larger businesses for "best practices" often adopt exactly the wrong ones. The results can be humorous... by Hank Schlesinger
Author: Hank Schlesinger

Gaining The 30,000 Foot View Of The Daily Maze
Issue: Vol. 53, No. 8, August 2013
Not long ago, a bulk vending operator confessed to me a growing uneasiness concerning his business. "Sometimes I feel like a rat in a maze," he said. Maybe the 30,000-ft. view could help him find a way out...by Hank Schlesinger
Author: Hank Schlesinger

Managing Risk Through Better Business Practices
Issue: Vol. 53, No. 6, June 2013
According to conventional wisdom and enduring statistics, about 50% of small business startups fail within the first few years. It would seem that small businesses are a coin toss that hardly seem worth the time and effort... by Hank Schlesinger
Author: Hank Schlesinger

Thinking Outside The Box May Be the Problem
Issue: Vol. 53, No. 5, May 2013
I recently met a young man who was new to business. Bright-eyed and enthusiastic, he looked as if he was wearing his first grownup suit. He managed to land a decent job in a creative field, but he now seemed perplexed. Returning from a corporate retreat where junior employees were encouraged to "think outside the box," he was confused that many of his "out of the box" ideas had been shot down immediately... by Hank Schlesinger
Author: Hank Schlesinger

The Sin Tax Threat
Issue: Vol. 53, No. 4, April 2013
Last year, after a deranged shooter committed mass murder at a movie theater in Aurora, CO, that town's mayor told reporters he was thinking about calling for a ban on violent videogames and maybe imposing sin taxes on them. This ongoing story carries important lessons for the entire music and games industry... by Marcus Webb
Author: N. Montano

Trade Show Takeaway: Back To Normal
Issue: Vol. 53, No. 4, April 2013
Another year, another show. There is something to be said for viewing an industry through the lens of annual gatherings. Some observations about the NBVA's collocation with Amusement Expo... by Hank Schlesinger
Author: Hank Schlesinger

Seven Strategies For Sales Success
Issue: Vol. 53, No. 3, March 2013
Every organization involved in music and games is a sales company -- or should be. Operators sell to locations. Distributors sell to operators. Manufacturers effectively sell to both. Associations sell to everybody. Based on my own experiences and in-person observations of world-class sales professionals in various industries, here are seven strategies for more successful sales... by Marcus Webb
Author: N. Montano

Designing Bulk Vending Routes For Greater Efficiency
Issue: Vol. 53, No. 3, March 2013
Many operators who are fastidious in most areas of their businesses, from machine maintenance to location relations, often fail to review the most basic elements of how their route drivers get from points A to points B, and beyond... by Hank Schlesinger
Author: Hank Schlesinger

Can Innovation Save Coin-Op?
Issue: Vol. 53, No. 2, February 2013
Beyond the music and games industry, the hottest buzzword in today's business world is innovation. From the Fortune 100 to tiny startups, companies are eager to portray themselves as innovative innovators who are innovating endless innovations (innovatively, of course)... by Marcus Webb
Author: N. Montano

There Ain’t No App For That
Issue: Vol. 53, No. 2, February 2013
It's possibly one of the most overused phrases in the age of mobile devices. But this expression hit me profoundly recently when uttered by a friend... by Hank Schlesinger
Author: Hank Schlesinger

Debunking 'The New Normal'
Issue: Vol. 53, No. 1, January 2013
A new year prompts an obligatory look back, and for many this won't be a particularly pleasant exercise this time around... by Hank Schlesinger
Author: Hank Schlesinger

When You're On Your Own
Issue: Vol. 53, No. 1, January 2013
Let's face it: 2012 was a challenging year for much of the amusement industry. Between Hurricane Sandy and the N.C. Supreme Court's thumbs-down on sweepstakes videogames, trade members encountered some very tough weather. The year's best news? by Marcus Webb
Author: N. Montano

IAAPA Show Offers Range Of Opinions On State Of Industry
Issue: Vol. 52, No. 12, December 2012
One exhibitor's "waste of time and money" is another's record-breaking year. The same could be said for operator participants who judge shows by the quality and price of equipment and merchandise... by Hank Schlesinger
Author: Hank Schlesinger

Renewal
Issue: Vol. 52, No. 12, December 2012
Optimism may be out of style, and many industry members may be out of practice feeling it, but we believe that upbeat observations of AMOA's Andy Shaffer deserve respectful attention and careful thought... by Marcus Webb
Author: N. Montano

From L.A. To Orlando
Issue: Vol. 52, No. 11, November 2012
Let me tell you a true story about the birth of a successful new product in another industry. This story has lessons for every thoughtful businessperson -- not about how to create new products, but about how to see things in a different light... by Marcus Webb
Author: N. Montano

New Retail Models Could Hold Hidden Profit For Operators
Issue: Vol. 52, No. 11, November 2012
Putting aside all of the bad news we've endured over the past three or four years about failings of long-established store chains, it's not difficult to find so-called "trend" stories that feature retailing innovations. Competition is tough, and small locations are looking for an edge... by Hank Schlesinger
Author: Hank Schlesinger

Is It Time To Join The Social Media Party?
Issue: Vol. 52, No. 10, October 2012
What form social media will take in coin-op is anybody's guess. Social media platforms themselves are still in a state of rapid evolution... by Hank Schlesinger
Author: Hank Schlesinger

Where Are We Going?
Issue: Vol. 52, No. 10, October 2012
The videogame industry is on the verge of an historic shift that may inspire a renaissance for amusement operators, much as the digital jukebox did for music. Three megatrends will drive this historic shift... by Marcus Webb
Author: N. Montano

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