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EDITORIAL: Enhancing The User Experience: Fun Follows Function
Issue: Vol. 47, No. 6, June 2007
A press release recently went past us, concerning a new vending machine design from somewhere in Western Europe. It delivers a snack at about waist height, so the patron does not have to bend over to retrieve it...By TIM SANFORD
Author: Tim Sanford

EDITORIAL: What’s In A Name?
Issue: Vol. 47, No. 5, May 2007
Just about every business, profession and craft has its own vocabulary. This can be annoying to those not initiated into its mysteries, who often denounce it as “jargon,” but it is an important aid to communication. The terms in such a vocabulary often are common words to which a specific meaning is assigned. It is possible to express a concept like “location” in standard English sentences, but it can take awhile. Those involved in vending, coffee service, coin-op amusements and music and contract foodservice all know what it means, so there is no need for circumlocution...By TIM SANFORD
Author: Tim Sanford

EDITORIAL: Knowing The Territory
Issue: Vol. 47, No. 4, April 2007
Vending operators always have known that they must please two groups of customers. They must sell their services to one group, the location, before they can sell their products to the people who actually will consume them...By TIM SANFORD
Author: Tim Sanford

EDITORIAL: Getting It Right
Issue: Vol. 47, No. 3, March 2007
It often is said, when someone complains about the annoyances of progress, “you can’t turn back the hands of time.” In one sense, this is unarguable; we travel through time in one direction only. But it has been pointed out that, when the clock is wrong, the only way to set it right is to adjust it. It also has been said, famously, that when you make an error in calculation, you must go back to that step and correct it, or you never will get the right answer. When you clearly are moving in the wrong direction, you change course...By TIM SANFORD
Author: Tim Sanford

EDITORIAL: Interests, General And Special
Issue: Vol. 47, No. 2, February 2007
As we listen to the news and try to establish the priorities we should assign to worrying about climate change, obesity, subsurface water depletion and the apparent international outbreak of bedbugs, we have been compelled to ponder a phenomenon about which we think too little has been said …by Tim Sanford
Author: Tim Sanford

EDITORIAL What Is At Stake?
Issue: Vol. 47, No. 1, January 2007
A recent news story details an exchange between critics of school cold-drink vending and an industry trade group. At issue is a report prepared for the Center for Science in the Public Interest and the Public Health Advocacy Institute. It is said to be a multi-state analysis of school systems’ contracts with beverage companies...by Tim Sanford
Author: Tim Sanford

EDITORIAL: Time For A Closer Look
Issue: Vol. 46, No. 12, December 2006
The substantial consumer research project commissioned by the National Automatic Merchandising Association and conducted by Harris Interactive under the sponsorship of Masterfoods USA (see VT, November) produced findings that should give us all pause. In general, the majority of respondents agreed that vending is convenient and the machines are easy to use. However, a majority regard the selection of products available through vending equipment as limited and lacking in “fresh” and “healthy” items... by Tim Sanford
Author: Tim Sanford

EDITORIAL: Learning From History
Issue: Vol. 46, No. 11, November 2006
During the formative years of office coffee service, a prolonged debate took place about the nature of the business. One party held that an OCS operation should establish a distinctive identity in its market area by developing and marketing its own high-quality private-label coffee line. The other argued that the profit resided in national brands, taking advantage of their strong marketing support, while developing a reputation for fast, reliable and helpful service...by Tim Sanford
Author: Tim Sanford

EDITORIAL: Once Again: What Business Are We In?
Issue: Vol. 46, No. 10, October 2006
The National Automatic Merchandising Association National Expo always offers the opportunity to consider vending in its strategic dimension. The Expos, National and Spring, are episodes in an ongoing professional conversation. If a time-traveler were able to visit and record each one in quick succession, the result would be a “time-lapse” or stop-action movie of the industry’s growth and (sometimes surprising) development ...by Tim Sanford
Author: Tim Sanford

EDITORIAL: Progress And Otherwise
Issue: Vol. 46, No. 9, September 2006
Much has been written and said about the danger of complacency, the “comfort zone,” thinking “inside the box” and so on. We think more attention should be paid to the reciprocal danger of change for the sake of change, or confusing activity with action ...by Tim Sanford
Author: Tim Sanford

EDITORIAL: Lest We Forget
Issue: Vol. 46, No. 8, August 2006
One characteristic of entrepreneurial businesses is that they almost always are run by people who execute efficiently in the present while thinking about the future. The market does not reward activity aimed at recording and analyzing the past, and so few people take the time to do it. That is as it should be... While the pioneers of our diverse but related route service industries do reminisce about the good old days, and many of them have memorabilia on display in their offices, there has been no coherent industry effort to conserve the vending, music and games, and office refreshment service legacy.
Author: Tim Sanford

Unfinished Business
Issue: Vol. 46, No. 6, June 2006
Author: Tim Sanford

Eternal Vigilance The Price Of Peace
Issue: Vol. 46, No. 5, May 2006
Author: Tim Sanford

What Are We Building?
Issue: Vol. 46, No. 4, April 2006
Author: Tim Sanford

GettingTogether
Issue: Vol. 46, No. 3, March 2006
Author: Tim Sanford

NAMA Academic Program Raises The Bar
Issue: Vol. 46, No. 2, February 2006
Author: Alicia Lavay

What’s The Difference?
Issue: Vol. 46, No. 1, January 2006
Author: Tim Sanford

What Is The ‘Vending Industry,’ Anyway?
Issue: Vol. 45, No. 12, December 2005
Author: Tim Sanford

Two Steps Forward, One Step Back…
Issue: Vol. 45, No. 11, November 2005
Author: Tim Sanford

Time Warp
Issue: Vol. 45, No. 10, October 2005
Author: Tim Sanford

Where Do We Go From Here?
Issue: Vol. 45, No. 9, September 2005
Author: Tim Sanford

Up And Running
Issue: Vol. 45, No. 8, August 2005
Author: Tim Sanford

A Rising Tide Lifts All Ships
Issue: Vol. 45, No. 6, June 2005
Author: Tim Sanford

Learning From History: Part 2
Issue: Vol. 45, No. 5, May 2005
Author: Tim Sanford

Learning From History
Issue: Vol. 45, No. 4, April 2005
It has been said that experience is that mental faculty which enables us to recognize a mistake when we make it again. We were reminded of that during a recent discussion about the successful deployment of vending machines and changers that accept larger banknotes and pay back smaller ones.
Author: Tim Sanford

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